Refund Policy

At JadeTRC, your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
 

Returns

You may request a return within 14 days of receiving your order. To be eligible, items must be:

• Unused and in original condition

• In original packaging
   

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

• Opened or used products

• Personal care items

• Supplements
   

Refunds

Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed within 5–10 business days to your original payment method.
 

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.
 

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
 

Late or Missing Refunds

If you haven’t received your refund yet, please check with your bank or payment provider, as processing times may vary.
 

Contact Us

For any return or refund inquiries, please contact us through our Contact Page.